At Serene Skin Solutions, we value your time and ours. To provide every client with the best possible service, we ask that you please review and respect our booking and cancellation policy.

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Booking and Deposit

A non refundable deposit; 50% of your treatment fee is required at the time of booking to secure your appointment. Your appointment will not be confirmed until the deposit has been paid.

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Cancellations and Rescheduling​

• 72 hours notice or more:

  If you need to cancel or reschedule your appointment, please provide at least 72 hours notice. Your deposit can be transferred to a future booking.

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• Less than 72 hours notice:

  Cancellations or reschedules made with less than 72 hours notice will result in the forfeiture of your deposit.

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• Less than 48 hours’ notice or no-show:

  Cancellations made with less than 48 hours notice, or failure to attend your appointment without notice, will result in the full balance of the treatment being charged.

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Late Arrivals

If you arrive late to your appointment, we will do our best to accommodate you within the remaining time. However, please note that treatments may need to be shortened or rescheduled, and charges may still apply.

 

Agreement

By booking an appointment with Serene Skin Solutions, you acknowledge that you have read, understood, and agree to the terms of this cancellation policy.

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Courses of Treatments

Payment for your course is due at the time of booking. 

This will not apply if Serene Skin Solutions is running a promotional offer.

Please see the offers T&C's. 

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If you have booked and paid for a course of treatments, please ensure you attend all scheduled appointments.

 

Failure to attend a booked session without providing the required 72 notice will result in that treatment being forfeited.

 

Missed sessions cannot be added to the end of your course or redeemed at a later date.